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How pt789 Handles Your Personal Information

pt789 is clear about what data we collect from your account, how we use it, and who can access it — no vague language, no hidden clauses.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device controlsData retention clarityYour right to request changes
pt789 How pt789 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Account Storage

Your login credentials and wallet identifiers — whether DANA, OVO, or GoPay — are stored using encryption. We do not store raw payment PINs or full card numbers at any point.

Cookie Controls You Own

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences from your browser settings at any time without losing account access.

Retention and Deletion

Account data is retained while your account remains active. Once an account is closed, we keep only the minimum transaction history required for dispute resolution, then delete remaining personal data.

Who Can Access Your Data

Only authorised pt789 staff involved in account operations, payment processing, and fraud prevention can access your personal information — and only when their role requires it.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Open the chat widget inside your account dashboard to ask about data access, correction requests, or wallet-linked information held on your profile.
Email Data Request Send a written data request to our support email address. Include your registered phone number and the wallet type — DANA, OVO, or GoPay — used on your account.
Account Settings Panel Some data updates — like your registered phone number or linked GoPay wallet — can be changed directly inside account settings without contacting support.

Common Questions About Your Privacy at pt789

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email and our team will respond with specifics tied to your account.

We collect your name, phone number, email address, and the wallet identifier you link — DANA, OVO, or GoPay. Registration does not require more than what is needed to verify and run your account.

Yes. Deposit and withdrawal records linked to your DANA, OVO, or GoPay wallet are stored for account management and dispute resolution. This data is not shared with advertisers or unrelated third parties.

Yes. Send a data access request via our support email with your registered phone number and wallet type. We will respond with the personal data your account holds, within a reasonable timeframe.

Some details like your linked GoPay wallet can be updated directly in account settings. For changes to your registered name or phone number, contact support through live chat or email for verification.

We use session cookies for login continuity and analytics cookies for performance. You can disable non-essential cookies from your browser settings; session cookies are needed for your account to stay logged in.

After account closure, we retain only the minimum transaction data required for dispute resolution purposes. Remaining personal information is deleted once retention obligations under applicable local law are met.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.